From Bright Pattern Documentation
Contents
- Introduction
- Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Voicemail
- Contact Center Administrator
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue Configuration
- Reporting
- 1 Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Occupancy
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
- Scenario Builder
- Video Tutorials
Frequently Asked Questions
Aux Codes
Is there an existing report that will show the aux codes (i.e., “Not Ready” reasons) of the agents?
There is not a report that will show all Not Ready codes for agents; however, you may wish to review the Agent Time Allocation report, which shows how much time agents of selected teams spent in various activities relative to the total logon time within the reporting interval. This report will show a total percentage of Not Ready (all Reasons) and break out the default Not Ready code of "Lunch," as this is typically one that all of our customers retain.
You can access the Agent Time Allocation report in the Contact Center Administrator application by navigating to Reports and selecting the Agent Time Allocation report in the list.
There is not a stock report that shows the breakdown of all Not Ready reasons. Because these are customizable reasons, the stock reports would not reflect these.