From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- Creating Custom Report Templates
- Prerequisites
- Downloading Libraries and Localization Resources
- Importing Libraries
- Creating Data Adapter
- Importing Localization Resources
- Downloading Report Templates
- Importing and Modifying Report Templates
- Previewing and Saving Modified Report Templates
- Uploading Modified Report Templates
Custom Reporting Tutorial
Purpose
ServicePattern Custom Reporting Tutorial explains how the Jaspersoft Studio application can be configured for creation of custom report templates for your ServicePattern contact center solution.
The following resources can be recommended as a starting point for learning the Jasper Reports syntax and the Jaspersoft Studio visual editor:
http://community.jaspersoft.com/wiki/jaspersoft-studio-tutorials-archive
- Note: Jaspersoft has two different tools for report development: iReport Designer and Jaspersoft Studio. Only the Studio is supported as the tool for creation of custom report templates for the ServicePattern contact center solutions.