Contents
- Introduction
- Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_step_counters
- concurrent_users
- Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- 1 concurrent_users
concurrent_users
This table tracks the number of users that were logged on to the system via the Agent Desktop application at any moment in the past. A new row is added every time when a number of logged in users changes from a non-zero value (i.e., when a non-first user logs in or any user logs out), but not more frequently than once a minute. (After a first login/logout within a given minute, all subsequent logins/logouts that happen within that same minute will be aggregated and written as a single record one minute after.) A new record is also created unconditionally at the configured Reset time for daily statistics.
| Column Name | Data Type | Description |
| num_users | INT | Number of users that were logged into the system in the interval specified by start_time and end_time. |
| users | JSON array | List of usernames of users that were logged into the system in the interval specified by start_time and end_time. Specified as JSON array of [username1, username2, … usernameN] where N = num_users |
| start_time | TIMESTAMP | Start time of the interval for which the num_users and users data in this record remains valid. The time is rounded to a minute.
Note that it is normal for this time to differ by a few seconds from the time of state changes reported in the agent_acitivy table. |
| end_time | TIMESTAMP | End time of the interval for which the num_users and users data in this record remains valid. The time is rounded to a minute.
Note that it is normal for this time to differ by a few seconds from the time of state changes reported in the agent_acitivy table. |