From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- Configuring Jaspersoft Studio
- Prerequisites
- Downloading Libraries and Localization Resources
- Importing Libraries
- Creating a Data Adapter
- Importing Localization Resources
- Creating Custom Report Templates
- Downloading Report Templates
- Importing and Modifying Report Templates
- Previewing and Saving Modified Report Templates
- Uploading Modified Report Templates
Custom Reporting Tutorial
Purpose
The Bright Pattern Contact Center Custom Reporting Tutorial explains how the TIBCO Jaspersoft Studio application can be configured for creating custom report templates for your Bright Pattern Contact Center solution.
The following resources are recommended as a starting point for learning the Jasper Reports syntax and the Jaspersoft Studio visual editor:
http://community.jaspersoft.com/wiki/jaspersoft-studio-tutorials-archive
Note: Jaspersoft has two different tools for report development: iReport Designer and Jaspersoft Studio. Only Jaspersoft Studio is supported as the tool for the creation of custom report templates for your Bright Pattern Contact Center solution.
