From Bright Pattern Documentation
Contents
- Introduction
- Configuration
- 1 Prerequisites
- Features and Usage
- Integrated Agent Desktop
- Built-In Softphone and Click-to-Call
- Live Chat and SMS
- Activity History
- Call Center Supervisor
- Using Zendesk Integration Scenario Blocks
Zendesk Integration Guide
Prerequisites
- Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems.
- In addition to access to all regular agent functions, you must have the privilege Use Zendesk. (Refer to the Contact Center Administrator application > Roles > Interaction Handling group of privileges.)
- All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address in configured via the Users > Contacts tab of the Contact Center Administrator application.)
- For types of integration described in this document, Bright Pattern Contact Center version 3.9 or later is required.