From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- 1 Notifications
Desktop Integration API .NET Version Tutorial
Notifications
The following events in AgentPlace are raised when the corresponding conditions are detected in the logged user’s Agent Desktop environment. Your application may use these events to alert the users.
When the user's softphone status changes:
- public event SoftphoneStatusCallback softphoneStatusCallback;
When the input or output audio device is changes:
- public event AudioDeviceChangedCallback audioDeviceChangedCallback;
When the user's phone capabilities change:
- public event PhoneCapabilitiesChangedCallback phoneCapabilitiesChangedCallback;
When the audio quality problem is detected for the current call:
- public event CallAudioQualityAlertCallback callAudioQualityAlertCallback;
When an error occurs:
- public event ErrorCallback errorCallback;