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From Bright Pattern Documentation
Revision as of 21:34, 5 June 2017 by
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(Branched TOC For Version: ServicePattern:3.15 from Version: ServicePattern:3.15)
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3.10
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3.11
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3.12
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3.13
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3.14
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3.15
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3.16
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3.17
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3.18
Contents
1
Oracle Service Cloud Integration Guide
Oracle Service Cloud Integration Guide
Introduction
About
Audience
Scope
Configuration
Prerequisites
RightNow Integration Setup
Accessing RightNow Data from Scenarios
Features and Usage
Integrated Agent Desktop
Softphone and Click-to-Call
Activity History