From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- 1 Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Making a call
The following method is used to make a call:
- public ResultCode makeCall(string dnis, Service service, out ADAPI.Item outItem);
The dnis parameter should not contain any non-numeric characters such as “:”, “+”, or “-”.
The output parameter outItem corresponds to the new ACL item generated for the call.
The following event will be raised when the call is dialed:
- public event CallDialingCallback callDialingCallback;
When the other party answers the call and the call is connected, the following event will be raised:
- public event CallConnectedCallback callConnectedCallback;
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- public event CallConnectedCallback callConnectedCallback;