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Recordings Details Format

The table below describes the fields of the data file that accompanies export of call recordings. The file is exported in the csv format and contains details of the corresponding calls, which may facilitate search for specific recordings once they have been exported out of the system. For more information about export of recordings, see ServicePattern Contact Center Administrator Guide, section General Service Configuration.

Note that conference calls produce multiple recordings corresponding to the number of participating agents. The Recording Details file in this case will contain a separate record for each recording.


Field Name Description
Start Time Call start time.
Agent loginId Username of the agent who last handled this call.
Agent First Name First name of the agent who last handled this call.
Agent Last Name Last name of the agent who last handled this call.
Customer phone Customer’s phone number (technically, the phone number of the party opposite to the above agent).
Direction Call direction, Inbound or Outbound
Service Name of the service or campaign associated with this call
Disposition Call disposition
Notes Call notes entered for by the agent
Voice Signature An indicator of whether the recording contains a voice signature.
Flagged An indicator of whether the call was flagged.
Talk Time Total talk time of this call.
Export status An indicator of whether the recording was actually exported (success) or the recording was never found (failed).
RecordingId Name of the file that contains recording of this call.
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