From Bright Pattern Documentation
Contents
- Introduction
- Integration Steps
- Prerequisites
- Installing a Managed Package
- Configuring Call Center Parameters
- Enabling Single Sign-On
- Enabling Access to SFDC Data from Scenarios
- Importing Calling Lists and Exporting Campaign Results
- Customizing SFDC Activity Objects
- Configuring SFDC Data Screen-pop for Outbound Preview Campaigns
- Frequently Asked Questions
- Searching for a contact using the Salesforce.com Search block
- Locating or creating the screen-pop URLs for an SFDC Object
- 1 Preventing the Salesforce.com screenpops from opening another tab
- Enabling the Service Console (or Service Cloud)
Salesforce.com Integration Guide
Preventing the Salesforce.com screenpops from opening another tab
From Administrator (or Administration Setup), select Customize and click Call center. Select Softphone Layouts. Click Edit. Select the desired option for Screen Pop Settings: Screen pops open within…
