From Bright Pattern Documentation
Contents
- Introduction
- Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Voicemail
- Contact Center Administrator
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue Configuration
- Reporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Occupancy
- Removing Users from Reports
- 1 Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
- Scenario Builder
- Video Tutorials
Frequently Asked Questions
Report Access
How do I change report access for supervisors? Is there a specific place I can permit or deny access to specific reports for defined roles?
If the supervisors are able to view the reports, they are able to run them with the permissions they have. To ensure that supervisors can access reports, make sure that:
- The privileges for the supervisor role are set as desired
- The specified user is assigned the role Supervisor
- The specified user is added to the applicable Team for which a report is available
Supervisors must have the specified privilege(s) and be assigned to the team in order to access metrics/reports for the team.
To add supervisors to teams:
- Log in as Admin to the Contact Center Administrator application.
- Navigate to Configuration > Users & Teams > Teams.
- Select a team.
- Click the Properties tab.
- Beside “Supervisors:”, click edit.
- Assign supervisor(s) to the team.
The supervisors assigned to the team will be able to view and run reports with the permissions (i.e., privileges) that they have been given.
For more information on users and teams, see the Contact Center Administrator Guide, section Users & Teams.