From Bright Pattern Documentation
Contents
- Introduction
- Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Voicemail
- Contact Center Administrator
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- 1 Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue Configuration
- Reporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Occupancy
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
- Scenario Builder
- Video Tutorials
Frequently Asked Questions
Scenarios
How do I delete unused scenarios?
You can delete any scenario that you want to remove from your tenant using the
button on the Scenarios tab of your Contact Center Administrator application.
For more information, see the Contact Center Administrator Guide, section Scenarios Overview.
How can I edit the text that chat bubble that appears on our webpage?
This is as simple as editing your snippet.js for chat bubbles (i.e., your Javascript code for the chat scenario that is embedded into your webpage). You may edit it directly from your webpage, or you may edit the generated web chat code provided by Contact Center Administrator:
- Log in as Admin to the Contact Center Administrator application.
- Navigate to Configuration > Scenarios > Chat.
- In the Scenario Entries tab, click the HTML Snippet button to copy the code to embed on your webpage.
- Edit the code as desired and paste into the Edit HTML portion of your webpage.