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Adding and Removing Campaign Teams

Initially teams are assigned to a campaign during the campaign configuration process. For more information, see ServicePattern Contact Administrator Guide, section Assignments Tab.

As a campaign operator, you can assign additional teams to active campaigns and remove previously assigned teams.

  • To assign a new team to a selected campaign, click the green “+” button at the bottom of the campaign teams view. Select the desired team from the list that appears. The team will appear in the campaign teams view. All agents of the team will have the campaign skill assigned to them automatically with the highest level. You can change this skill assignment manually. For more information, see section User Skills of ServicePattern Administration Guide.
  • To remove a previously assigned team, select this team in the campaign teams view and click the red “x” button. The selected team will be removed from the campaign and will no longer appear in the campaign teams view.
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