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Recordings Details Format

The table below describes the fields of the data file that accompanies export of call recordings. The file is exported in the csv format and contains details of the corresponding calls, which may facilitate search for specific recordings once they have been exported out of the system. For more information about export of recordings, see ServicePattern Contact Center Administrator Guide, section General Service Configuration.

Note that conference calls produce multiple recordings corresponding to the number of participating agents. The Recording Details file in this case will contain a separate record for each recording.

Field Name	Description
Start Time	Call start time.
Agent loginId	Username of the agent who last handled this call.
Agent First Name	First name of the agent who last handled this call.
Agent Last Name	Last name of the agent who last handled this call.
Customer phone	Customer’s phone number (technically, the phone number of the party opposite to the above agent).
Direction	Call direction, Inbound or Outbound
Service	Name of the service or campaign associated with this call
Disposition	Call disposition
Notes	Call notes entered for by the agent
Voice Signature	An indicator of whether the recording contains a voice signature.
Flagged	An indicator of whether the call was flagged.
Talk Time	Total talk time of this call.
Export status	An indicator of whether the recording was actually exported (success) or the recording was never found (failed).
RecordingId	Name of the file that contains recording of this call.

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