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Zendesk Update

This block updates properties of the specified Zendesk object. Object that can be updated are tickets and users. For more information, see the following articles.

https://developer.zendesk.com/rest_api/docs/core/tickets#updating-tickets

https://developer.zendesk.com/rest_api/docs/core/users#update-user

Note that to populate the custom fields in Zendesk activity history records the Attached Data block shall be used.


Conditional Exits

  • Failed – Executes if the update operation failed.
  • No data - Executes in the specified object is not found.


Settings

  • Title text – The name of the block instance.
  • Object type – Type of the Zendesk object to be created. Can be either a ticket or a user.
  • Object ID – Identifier of the object to be updated.
  • Set fields – Reserved.
  • Raw JSON – Object properties to be updated specified in JSON format (see the links above).


The code and the body of the received HTTP response is stored in local variables $(integrationResultCode) and $(integrationResultBody) respectively. For troubleshooting purposes, use EMail or Internal Message block to obtain content of responses indicating a failed attempt to update an object. For more information, see description of variable $(integrationResultBody).


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