Zendesk Update
This block updates properties of the specified Zendesk object. Object that can be updated are tickets and users. For more information, see the following articles.
https://developer.zendesk.com/rest_api/docs/core/tickets#updating-tickets
https://developer.zendesk.com/rest_api/docs/core/users#update-user
Note that to populate the custom fields in Zendesk activity history records the Attached Data block shall be used.
Conditional Exits
- Failed – Executes if the update operation failed.
- No data - Executes in the specified object is not found.
Settings
- Title text – The name of the block instance.
- Object type – Type of the Zendesk object to be created. Can be either a ticket or a user.
- Object ID – Identifier of the object to be updated.
- Set fields – Reserved.
- Raw JSON – Object properties to be updated specified in JSON format (see the links above).
The code and the body of the received HTTP response is stored in local variables $(integrationResultCode) and $(integrationResultBody) respectively. For troubleshooting purposes, use EMail or Internal Message block to obtain content of responses indicating a failed attempt to update an object. For more information, see description of variable $(integrationResultBody).