From Bright Pattern Documentation
Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- 1 Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update
- Variables and Expressions
- Voice Segment Types
- Scenario Example
Scenario Builder Reference Guide
Salesforce.com Insert
The block is the part of Salesforce.com Integration with Bright Pattern Contact Center
This block creates the specified Salesforce.com (SFDC) object in the SFDC database. Note that to populate the custom fields in SFDC activity history records, the Attached Data block shall be used.
Conditional Exits
- Failed – Executes if the insert operation failed.
Settings
- Title text - The name of the block instance.
- Object type name – Type of the SFDC object to be created as defined in the SFDC system. May be specified as an application variable in the $(varname) format.
- Variable name of object ID – Name of the variable that will be used as identifier for the SFDC object to be created. Will be set only if the block succeeds.
- Object fields – Object properties. Click add and specify the property Name as defined in the SFDC system and the desired Value. Repeat for the remaining object properties. Field values may be specified as application variables in the $(varname) format.
The code and the body of the received HTTP response will be stored in local variables $(integrationResultCode) and $(integrationResultBody) respectively. For troubleshooting purposes, use EMail or Internal Message block to obtain content of responses indicating a failed attempt to create an object. For more information, see description of variable $(integrationResultBody).