From Bright Pattern Documentation
Contents
- Introduction
- General Information
- Contact Center Configuration Process
- Initial General Configuration
- Inbound Voice and Chat Service Configuration
- Outbound Campaign Configuration
- Email Service Configuration
- Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
- Directory
- Scenario Entries
- Scenarios
- Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
- Activity Forms
- Lists
- Tasks
- Call Center Configuration
- General Settings
- Integration Accounts
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
- Quality Management
- Reporting
- Security
- Appendices
- 1 Countries, Codes and Time Zones
Contact Center Administrator Guide
Countries, Codes and Time Zones
The table below contains the list of countries for which adjustment of calling hours to the local time zone of the destination number is currently supported. For each country, the table specifies its calling code and the time zone which will be used for adjustment. You can get more detailed information about each time zone, including the current UTC and UTC DST offsets, here: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones
Note that for all countries on this list, except the USA, Canada, Brazil, Mexico, Russia, Indonesia, and Australia, there is a one-to-one correspondence between the country calling code and the time zone that will be used to adjust the calling hours. If a country has territory in multiple time zones (e.g., Portugal), the most populous time zone is selected for conversion.
If a number in the calling list begins with a calling code other than one of the codes specified in this table, it will only be dialed if the campaign calling hours for the corresponding phone type are set to 24/7 and the Comply with State calling hours checkbox is not selected. For more information, see section Calling Hours.
- Note: Toll-free area codes of the North American Dialing Plan (800, 844, 855, 866, 877, and 888) are associated with the America/New_York time zone.
| Albania | AL | 355 | Europe/Tirane |
| Andorra | AD | 376 | Europe/Andorra |
| Argentina | AR | 54 | America/Argentina/Buenos_Aires |
| Armenia | AM | 374 | Asia/Yerevan |
| Australia | AU | 61 | * depends on area code |
| Austria | AT | 43 | Europe/Vienna |
| Azerbaijan | AZ | 994 | Asia/Baku |
| Bangladesh | BD | 880 | Asia/Dhaka |
| Belarus | BY | 375 | Europe/Minsk |
| Belgium | BE | 32 | Europe/Brussels |
| Belize | BZ | 501 | America/Belize |
| Bolivia | BO | 591 | America/La_Paz |
| Bosnia and Herzegovina | BA | 387 | Europe/Sarajevo |
| Brazil | BR | 55 | * depends on area code |
| Brunei | BN | 673 | Asia/Brunei |
| Bulgaria | BG | 359 | Europe/Sofia |
| Cambodia | KH | 855 | Asia/Phnom_Penh |
| Canada | CA | 1 | * depends on area code |
| Chile | CL | 56 | America/Santiago |
| China | CN | 86 | Asia/Shanghai |
| Colombia | CO | 57 | America/Bogota |
| Cook Islands | CK | 682 | Pacific/Rarotonga |
| Costa Rica | CR | 506 | America/Costa_Rica |
| Croatia | HR | 385 | Europe/Zagreb |
| Cuba | CU | 53 | America/Havana |
| Cyprus | CY | 357 | Asia/Nicosia |
| Czech Republic | CZ | 420 | Europe/Prague |
| Denmark | DK | 45 | Europe/Copenhagen |
| East Timor | TL | 670 | Asia/Dili |
| Ecuador | EC | 593 | America/Guayaquil |
| El Salvador | SV | 503 | America/El_Salvador |
| Estonia | EE | 372 | Europe/Tallinn |
| Falkland Islands | FK | 500 | Atlantic/Stanley |
| Federated States of Micronesia | FM | 691 | Pacific/Pohnpei |
| Fiji | FJ | 679 | Pacific/Fiji |
| Finland | FI | 358 | Europe/Helsinki |
| France | FR | 33 | Europe/Paris |
| French Guiana | GF | 594 | America/Cayenne |
| French Polynesia | PF | 689 | Pacific/Tahiti |
| Georgia | GE | 995 | Asia/Tbilisi |
| Germany | DE | 49 | Europe/Berlin |
| Gibraltar | GI | 350 | Europe/Gibraltar |
| Greece | GR | 30 | Europe/Athens |
| Guadeloupe | GP | 590 | America/Guadeloupe |
| Guatemala | GT | 502 | America/Guatemala |
| Guyana | GY | 592 | America/Guyana |
| Haiti | HT | 509 | America/Port-au-Prince |
| Honduras | HN | 504 | America/Tegucigalpa |
| Hong Kong | HK | 852 | Asia/Hong_Kong |
| Hungary | HU | 36 | Europe/Budapest |
| Iceland | IS | 354 | Atlantic/Reykjavik |
| India | IN | 91 | Asia/Kolkata |
| Indonesia | ID | 62 | * depends on area code |
| Ireland | IE | 353 | Europe/Dublin |
| Italy | IT | 39 | Europe/Rome |
| Japan | JP | 81 | Asia/Tokyo |
| Kiribati | KI | 686 | Pacific/Tarawa |
| Kosovo | XK | 383 | Europe/Belgrade |
| Laos | LA | 856 | Asia/Vientiane |
| Latvia | LV | 371 | Europe/Riga |
| Liechtenstein | LI | 423 | Europe/Vaduz |
| Lithuania | LT | 370 | Europe/Vilnius |
| Luxembourg | LU | 352 | Europe/Luxembourg |
| Macau | MO | 853 | Asia/Macau |
| Macedonia | MK | 389 | Europe/Skopje |
| Malaysia | MY | 60 | Asia/Kuala_Lumpur |
| Malta | MT | 356 | Europe/Malta |
| Marshall Islands | MH | 692 | Pacific/Majuro |
| Martinique | MQ | 596 | America/Martinique |
| Mexico | MX | 52 | * depends on area code |
| Moldova | MD | 373 | Europe/Chisinau |
| Monaco | MC | 377 | Europe/Monaco |
| Montenegro | ME | 382 | Europe/Podgorica |
| Nauru | NR | 674 | Pacific/Nauru |
| Netherlands | NL | 31 | Europe/Amsterdam |
| Netherlands Antilles | AN | 599 | America/Aruba |
| New Caledonia | NC | 687 | Pacific/Noumea |
| New Zealand | NZ | 64 | Pacific/Auckland |
| Nicaragua | NI | 505 | America/Managua |
| Niue | NU | 683 | Pacific/Niue |
| North Korea | KP | 850 | Asia/Pyongyang |
| Norway | NO | 47 | Europe/Oslo |
| Palau | PW | 680 | Pacific/Palau |
| Panama | PA | 507 | America/Panama |
| Papua New Guinea | PG | 675 | Pacific/Port_Moresby |
| Paraguay | PY | 595 | America/Asuncion |
| Peru | PE | 51 | America/Lima |
| Philippines | PH | 63 | Asia/Manila |
| Poland | PL | 48 | Europe/Warsaw |
| Portugal | PT | 351 | Europe/Lisbon |
| Romania | RO | 40 | Europe/Bucharest |
| Russian Federation | RU | 7 | * depends on area code |
| Saint-Pierre and Miquelon | PM | 508 | America/Miquelon |
| Samoa | WS | 685 | Pacific/Apia |
| San Marino | SM | 378 | Europe/San_Marino |
| Serbia | RS | 381 | Europe/Belgrade |
| Singapore | SG | 65 | Asia/Singapore |
| Slovakia | SK | 421 | Europe/Bratislava |
| Slovenia | SI | 386 | Europe/Ljubljana |
| Solomon Islands | SB | 677 | Pacific/Guadalcanal |
| South Korea | KR | 82 | Asia/Seoul |
| Spain | ES | 34 | Europe/Madrid |
| Suriname | SR | 597 | America/Paramaribo |
| Sweden | SE | 46 | Europe/Stockholm |
| Switzerland | CH | 41 | Europe/Zurich |
| Taiwan | TW | 886 | Asia/Taipei |
| Thailand | TH | 66 | Asia/Bangkok |
| Tokelau | TK | 690 | Pacific/Fakaofo |
| Tonga | TO | 676 | Pacific/Tongatapu |
| Turkey | TR | 90 | Europe/Istanbul |
| Tuvalu | TV | 688 | Pacific/Funafuti |
| Ukraine | UA | 380 | Europe/Kiev |
| United Kingdom | GB | 44 | Europe/London |
| United States | US | 1 | * depends on area code and, optionally, zip code |
| Uruguay | UY | 598 | America/Montevideo |
| Vanuatu | VU | 678 | Pacific/Efate |
| Vatican City | VA | 379 | Europe/Vatican |
| Venezuela | VE | 58 | America/Caracas |
| Vietnam | VN | 84 | Asia//Ho_Chi_Minh |
| Wallis and Futuna | WF | 681 | Pacific/Wallis |