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Scenario Builder Reference Guide

Introduction

• Purpose
• Audience

Scenario Builder Application

• Scenario Builder Overview

Scenario Blocks

• Accept
• Add to Calling List
• Answer
• Attached Data
• Collect Digits
• Comment
• Connect Call
• Connect Chat
• DB Execute
• EMail
• Exception Handler
• Exit
• Fetch URL
• Find Agent
• Get Next Record
• Get Statistics
• Get User Configuration
• Goto
• If
• Internal Message
• Log
• Menu
• Play Prompt
• Record
• Request Callback
• Request Input
• Request Skill or Service
• RightNow Create Object
• RightNow Screen Pop
• RightNow Search
• RightNow Select Account
• RightNow Update
• Salesforce.com Delete
• Salesforce.com Insert
• Salesforce.com Screenpop
• Salesforce.com Search
• Salesforce.com Update
• Save Survey Response
• Self-Service Provided
• Search Directory
• Send Message
• Set Agent State
• Set Disposition
• Set Priority
• Set Prompt Language
• Set Variable
• Start Another Scenario
• Stop Prompt
• Voicemail
• Wait
• Web Screen Pop
• Zendesk Create Object
• Zendesk Screen Pop
• Zendesk Search
• Zendesk Select Account
• Zendesk Update

Variables and Expressions

• Variables
• String Expressions
• Integer Expressions
• Floating Point Expressions
• Built-in Functions

Voice Segment Types

• Voice Segment Types

Scenario Example

• Scenario Example