From Bright Pattern Documentation
Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- 1 Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update
- Variables and Expressions
- Voice Segment Types
- Scenario Example
Scenario Builder Reference Guide
Add to Calling List
This block adds a calling record to the specified calling list. This block can be used, for example, to automatically redial abandoned or accidentally disconnected calls, or to organize a follow-up campaign based on messages left by customers calling outside of contact center normal hours of operation.
Conditional Exits
- Failed – The attempt to add a calling records to the specified list has failed.
Settings
- Title text – The name of the block instance.
- List name – The name of the list to which the record shall be added. Mandatory. Note that the name must be added manually since the scenario may be designed before the list itself is created.
- Phone number – Phone number to be dialed. Mandatory. Could be the caller ID (ANI) provided for the original call or a number entered by the customer via an IVR application.
- Additional data fields – Additional data that shall be added to the given calling list record in the key-value format, e.g., customer’s first and last name.