From Bright Pattern Documentation
Keyboard Shortcuts
A number of keyboard shortcuts are available to help streamline your workflow within the Agent Desktop application. A list of these keyboard shortcuts is available in Agent Desktop in Settings > Keyboard Shortcuts.
List of Keyboard Shortcuts
The table shown gives the key stroke and description for each keyboard shortcut.
| Key Strokes | Description |
| F6 | Set focus on disposition selector |
| F8 | Open state selector menu. |
| F9 | Set agent state to "Ready". |
| F10 | Open Settings menu. |
| Alt + S | Open directory tab, set focus on search input box. |
| Alt + C | Set focus on chat input text field. |
| Alt + K | Set focus on chat messages. |
| Alt + N | Set focus on number input field. |
| Alt + A | Answer alerting interaction. |
| Alt + X | Mute the microphone. |
| Alt + Shift + X | Unmute the microphone. |
| Alt + M | Flag the interaction |
| Alt + Shift + M | Unflag the interaction |
| Alt + Z | Hold/Retrieve the current interaction. |
| Alt + Q | Terminate the current interaction. |
| Alt + P | Open pre-recorded messages menu. |
| Alt + F | Add to favorites. |
| Alt + Shift + F | Remove from favorites |
| Alt + 0 | Select "Non-call cases" item in AIL. |
| Alt + 1...9 | Select interaction in Active Interaction List (AIL). |
| Alt + Arrow right / Arrow left | Select next and previous interaction in AIL. |
| Ctrl + F4 | Logout from AgentDesktop. |