From Bright Pattern Documentation
Contents
- Introduction
- Form Builder Application
- Form Components
- Add Activity System
- Address1 Postal Addresses
- Call Number
- CardNumber
- Company Text
- Complete System
- Contact Source
- CVV Number
- Disposition Button
- Disposition System
- Employees Text
- ExpiryDate List
- ExpiryYear List
- Field
- Fields Group
- First Text
- Goto Page
- Hyperlink
- Label
- Last Text
- Manual Augmentation System
- MediaPlayer URL
- Messenger
- NameOnCard Text
- 1 Notes System
- Phone-home Multi phone
- Primarymail Multi email addresses
- Picture Static
- Reminder System
- Revenue Text
- SecureNote Text
- Segment Key Value List
- SSN1 Number
- Summary Text
- Title Text
- Voice Signature System
Form Builder Reference Guide
Notes System
The Notes System component is a free-form text field that duplicates the function of the call notes field of the Agent Desktop application. A form can have only one component of this type. For more information, see section How to Enter Dispositions and Notes of the Agent Guide.
To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.
Settings
The following settings can be specified for the Notes System component.
Style
Select or define the text style for text appearing in this field. Choose from the following options:
- << None >>
- Text
- Title
- Label
- Hyperlink
- Note
