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*[[5.2:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 
*[[5.2:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 
*[[5.2:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 
*[[5.2:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[5.2:Recording-retrieval-api-specification/About|Recording Retrieval API Specification]]
 
*[[5.2:reporting-database-specification/Purpose|Reporting Database Specification]]
 
*[[5.2:reporting-database-specification/Purpose|Reporting Database Specification]]
 
*[[5.2:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 
*[[5.2:reporting-reference-guide/Purpose|Reporting Reference Guide]]
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*[[5.1:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 
*[[5.1:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 
*[[5.1:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 
*[[5.1:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[5.1:Recording-retrieval-api-specification/About|Recording Retrieval API Specification]]
 
*[[5.1:reporting-database-specification/Purpose|Reporting Database Specification]]
 
*[[5.1:reporting-database-specification/Purpose|Reporting Database Specification]]
 
*[[5.1:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 
*[[5.1:reporting-reference-guide/Purpose|Reporting Reference Guide]]
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*[[5.0:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 
*[[5.0:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 
*[[5.0:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 
*[[5.0:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[5.0:Recording-retrieval-api-specification/About|Recording Retrieval API Specification]]
 
*[[5.0:reporting-database-specification/Purpose|Reporting Database Specification]]
 
*[[5.0:reporting-database-specification/Purpose|Reporting Database Specification]]
 
*[[5.0:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 
*[[5.0:reporting-reference-guide/Purpose|Reporting Reference Guide]]
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*[[5.0:Whats-new-in-version-50/WhatsNewinVersion5.0 |What's New in Version 5.0]]
 
*[[5.0:Whats-new-in-version-50/WhatsNewinVersion5.0 |What's New in Version 5.0]]
 
*[[5.0:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
 
*[[5.0:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
 +
 +
==Version 3.18==
 +
*[[3.18:whats-new-version-318 |What's New in Version 3.18]]
 +
*[[3.18:agent-guide/Purpose|Agent Guide]]
 +
*[[3.18:contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]]
 +
*[[3.18:custom-reporting-tutorial/Purpose|Custom Reporting Tutorial]]
 +
*[[3.18:desktop-integration-api-net-version-tutorial/Purpose|Desktop Integration API .NET Version Tutorial]]
 +
*[[3.18:desktop-javascript-api-specification/Purpose|Desktop JavaScript API Specification]]
 +
*[[3.18:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
 +
*[[3.18:list-management-api-specification/Purpose|List Management API Specification]]
 +
*[[3.18:mobile-api-plugin-appery-io-tutorial/Purpose|Mobile API Plug-in for Appery.io Tutorial]]
 +
*[[3.18:mobile-web-api-specification/Purpose|Mobile/Web API Specification]]
 +
*[[3.18:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 +
*[[3.18:outbound-quota-tutorial/Overview|Outbound Quota Tutorial]]
 +
*[[3.18:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[3.18:Recording-retrieval-api-specification/About|Recording Retrieval API Specification]]
 +
*[[3.18:reporting-database-specification/Purpose|Reporting Database Specification]]
 +
*[[3.18:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 +
*[[3.18:sfdc-integration-guide/Purpose|Salesforce.com Integration Guide]]
 +
*[[3.18:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 +
*[[3.18:simplified-desktop-net-api-specification/Purpose|Simplified Desktop .NET API Specification]]
 +
*[[3.18:supervisor-guide/Purpose|Supervisor Guide]]
 +
*[[3.18:virtual-queue-tutorial/Overview|Virtual Queue Tutorial]]
 +
*[[3.18:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
  
 
==Version 3.17==
 
==Version 3.17==

Latest revision as of 23:20, 21 November 2018

Version 5.2

Version 5.1

Version 5.0

Version 3.18

Version 3.17

Version 3.16

Version 3.15

Version 3.14

Version 3.13

Version 3.12

Version 3.11

Version 3.10


Version 3.9

PDFs to download:


Version 3.8

Version 3.7.8

  • What's New in ServicePattern 3.7.8
  • Note: There are no plans to publish a separate documentation set for version 3.7.8. Instead, information about the features mentioned in this document is provided in the existing 3.7 documentation set, which has been refreshed for this purpose.

Version 3.7.7

  • What's New in ServicePattern 3.7.7
  • Note: There are no plans to publish a separate documentation set for version 3.7.7. Instead, information about the features mentioned in this document is provided in the existing 3.7 documentation set, which has been refreshed for this purpose.

Version 3.7.5

  • What's New in ServicePattern 3.7.5
  • Note: There are no plans to publish a separate documentation set for version 3.7.5. Instead, information about the features mentioned in this document is provided in the existing 3.7 documentation set (below), which has been refreshed for this purpose.

Version 3.7.3

  • What's New in ServicePattern 3.7.3
  • Note: There are no plans to publish a separate documentation set for version 3.7.3. Instead, detailed description of the features mentioned in this document is provided in the existing 3.7 documentation set (below), which has been refreshed for this purpose.

Version 3.7.1

What's New in ServicePattern 3.7.1

  • Note: There are no plans to publish a separate documentation set for version 3.7.1. Instead, detailed description of the features mentioned in this document is provided in the existing 3.7 documentation set (below), which has been refreshed for this purpose.

Version 3.7

Version 3.6.3

  • What's New in ServicePattern 3.6.3
  • Note: There are no plans to update the 3.6 documentation set with the 3.6.3 content. Instead, detailed descriptions of all 3.6.3 features will appear in the documentation for the upcoming 3.7 release. In the meantime, you can contact the ServicePattern Technical Support for more information about any of the features mentioned in this document.

Version 3.6.2

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