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<translate>==Version 3.15==
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<translate>
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==Version 5.2==
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*[[5.2:agent-guide/Purpose|Agent Guide]]
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*[[5.2:Chat-widget-configuration-guide | Chat Widget Configuration Guide]]
 +
*[[5.2:contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]]
 +
*[[5.2:custom-reporting-tutorial/Purpose|Custom Reporting Tutorial]]
 +
*[[5.2:desktop-integration-api-net-version-tutorial/Purpose|Desktop Integration API .NET Version Tutorial]]
 +
*[[5.2:desktop-javascript-api-specification/Purpose|Desktop JavaScript API Specification]]
 +
*[[5.2:Facebook-messenger-integration-guide/About | Facebook Messenger Integration Guide]]
 +
*[[5.2:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
 +
*[[5.2:Faq/AboutFAQ | Frequently Asked Questions]]
 +
*[[5.2:Line-integration-guide/About | LINE Integration Guide]]
 +
*[[5.2:list-management-api-specification/Purpose|List Management API Specification]]
 +
*[[5.2:mobile-api-plugin-appery-io-tutorial/Purpose|Mobile API Plug-in for Appery.io Tutorial]]
 +
*[[5.2:mobile-web-api-specification/Purpose|Mobile/Web API Specification]]
 +
*[[5.2:outbound-quota-tutorial/Overview|Outbound Quota Tutorial]]
 +
*[[5.2:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 +
*[[5.2:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[5.2:Recording-retrieval-api-specification/About|Recording Retrieval API Specification]]
 +
*[[5.2:reporting-database-specification/Purpose|Reporting Database Specification]]
 +
*[[5.2:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 +
*[[5.2:sfdc-integration-guide/Purpose|Salesforce.com Integration Guide]]
 +
*[[5.2:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 +
*[[5.2:simplified-desktop-net-api-specification/Purpose|Simplified Desktop .NET API Specification]]
 +
*[[5.2:supervisor-guide/Purpose|Supervisor Guide]]
 +
*[[5.2:User-management-api-specification/Purpose | User Management API Specification]]
 +
*[[5.2:Viber-integration-guide/About | Viber Integration Guide]]
 +
*[[5.2:virtual-queue-tutorial/Overview|Virtual Queue Tutorial]]
 +
*[[5.2:Wallboard-builder-reference-guide/Purpose | Wallboard Builder Reference Guide]]
 +
*[[5.2:Wallboard-user-guide/Purpose | Wallboard User Guide]]
 +
*[[5.2:What-is-new-in-version-52/Features |What's New in Version 5.2]]
 +
*[[5.2:Workflow-builder-reference-guide/Purpose | Workflow Builder Reference Guide]]
 +
*[[5.2:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
 +
 
 +
==Version 5.1==
 +
*[[5.1:agent-guide/Purpose|Agent Guide]]
 +
*[[5.1:Chat-widget-configuration-guide | Chat Widget Configuration Guide]]
 +
*[[5.1:contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]]
 +
*[[5.1:custom-reporting-tutorial/Purpose|Custom Reporting Tutorial]]
 +
*[[5.1:desktop-integration-api-net-version-tutorial/Purpose|Desktop Integration API .NET Version Tutorial]]
 +
*[[5.1:desktop-javascript-api-specification/Purpose|Desktop JavaScript API Specification]]
 +
*[[5.1:Facebook-messenger-integration-guide/About | Facebook Messenger Integration Guide]]
 +
*[[5.1:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
 +
*[[5.1:Faq/AboutFAQ | Frequently Asked Questions]]
 +
*[[5.1:Line-integration-guide/About | LINE Integration Guide]]
 +
*[[5.1:list-management-api-specification/Purpose|List Management API Specification]]
 +
*[[5.1:mobile-api-plugin-appery-io-tutorial/Purpose|Mobile API Plug-in for Appery.io Tutorial]]
 +
*[[5.1:mobile-web-api-specification/Purpose|Mobile/Web API Specification]]
 +
*[[5.1:outbound-quota-tutorial/Overview|Outbound Quota Tutorial]]
 +
*[[5.1:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 +
*[[5.1:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[5.1:Recording-retrieval-api-specification/About|Recording Retrieval API Specification]]
 +
*[[5.1:reporting-database-specification/Purpose|Reporting Database Specification]]
 +
*[[5.1:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 +
*[[5.1:sfdc-integration-guide/Purpose|Salesforce.com Integration Guide]]
 +
*[[5.1:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 +
*[[5.1:simplified-desktop-net-api-specification/Purpose|Simplified Desktop .NET API Specification]]
 +
*[[5.1:supervisor-guide/Purpose|Supervisor Guide]]
 +
*[[5.1:User-management-api-specification/Purpose | User Management API Specification]]
 +
*[[5.1:Viber-integration-guide/About | Viber Integration Guide]]
 +
*[[5.1:virtual-queue-tutorial/Overview|Virtual Queue Tutorial]]
 +
*[[5.1:Wallboard-builder-reference-guide/Purpose | Wallboard Builder Reference Guide]]
 +
*[[5.1:Wallboard-user-guide/Purpose | Wallboard User Guide]]
 +
*[[5.1:What-is-new-in-version-52/Features |What's New in Version 5.1]]
 +
*[[5.1:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
 +
 
 +
==Version 5.0==
 +
*[[5.0:agent-guide/Purpose|Agent Guide]]
 +
*[[5.0:Chat-widget-configuration-guide | Chat Widget Configuration Guide]]
 +
*[[5.0:contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]]
 +
*[[5.0:custom-reporting-tutorial/Purpose|Custom Reporting Tutorial]]
 +
*[[5.0:desktop-integration-api-net-version-tutorial/Purpose|Desktop Integration API .NET Version Tutorial]]
 +
*[[5.0:desktop-javascript-api-specification/Purpose|Desktop JavaScript API Specification]]
 +
*[[5.0:Facebook-messenger-integration-guide/About | Facebook Messenger Integration Guide]]
 +
*[[5.0:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
 +
*[[5.0:Faq/AboutFAQ | Frequently Asked Questions]]
 +
*[[5.0:Line-integration-guide/About | LINE Integration Guide]]
 +
*[[5.0:list-management-api-specification/Purpose|List Management API Specification]]
 +
*[[5.0:mobile-api-plugin-appery-io-tutorial/Purpose|Mobile API Plug-in for Appery.io Tutorial]]
 +
*[[5.0:mobile-web-api-specification/Purpose|Mobile/Web API Specification]]
 +
*[[5.0:outbound-quota-tutorial/Overview|Outbound Quota Tutorial]]
 +
*[[5.0:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 +
*[[5.0:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[5.0:Recording-retrieval-api-specification/About|Recording Retrieval API Specification]]
 +
*[[5.0:reporting-database-specification/Purpose|Reporting Database Specification]]
 +
*[[5.0:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 +
*[[5.0:sfdc-integration-guide/Purpose|Salesforce.com Integration Guide]]
 +
*[[5.0:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 +
*[[5.0:simplified-desktop-net-api-specification/Purpose|Simplified Desktop .NET API Specification]]
 +
*[[5.0:supervisor-guide/Purpose|Supervisor Guide]]
 +
*[[5.0:User-management-api-specification/Purpose | User Management API Specification]]
 +
*[[5.0:Viber-integration-guide/About | Viber Integration Guide]]
 +
*[[5.0:virtual-queue-tutorial/Overview|Virtual Queue Tutorial]]
 +
*[[5.0:Wallboard-builder-reference-guide/Purpose | Wallboard Builder Reference Guide]]
 +
*[[5.0:Wallboard-user-guide/Purpose | Wallboard User Guide]]
 +
*[[5.0:Whats-new-in-version-50/WhatsNewinVersion5.0 |What's New in Version 5.0]]
 +
*[[5.0:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
 +
 
 +
==Version 3.18==
 +
*[[3.18:whats-new-version-318 |What's New in Version 3.18]]
 +
*[[3.18:agent-guide/Purpose|Agent Guide]]
 +
*[[3.18:contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]]
 +
*[[3.18:custom-reporting-tutorial/Purpose|Custom Reporting Tutorial]]
 +
*[[3.18:desktop-integration-api-net-version-tutorial/Purpose|Desktop Integration API .NET Version Tutorial]]
 +
*[[3.18:desktop-javascript-api-specification/Purpose|Desktop JavaScript API Specification]]
 +
*[[3.18:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
 +
*[[3.18:list-management-api-specification/Purpose|List Management API Specification]]
 +
*[[3.18:mobile-api-plugin-appery-io-tutorial/Purpose|Mobile API Plug-in for Appery.io Tutorial]]
 +
*[[3.18:mobile-web-api-specification/Purpose|Mobile/Web API Specification]]
 +
*[[3.18:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 +
*[[3.18:outbound-quota-tutorial/Overview|Outbound Quota Tutorial]]
 +
*[[3.18:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[3.18:Recording-retrieval-api-specification/About|Recording Retrieval API Specification]]
 +
*[[3.18:reporting-database-specification/Purpose|Reporting Database Specification]]
 +
*[[3.18:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 +
*[[3.18:sfdc-integration-guide/Purpose|Salesforce.com Integration Guide]]
 +
*[[3.18:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 +
*[[3.18:simplified-desktop-net-api-specification/Purpose|Simplified Desktop .NET API Specification]]
 +
*[[3.18:supervisor-guide/Purpose|Supervisor Guide]]
 +
*[[3.18:virtual-queue-tutorial/Overview|Virtual Queue Tutorial]]
 +
*[[3.18:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
 +
 
 +
==Version 3.17==
 +
*[[3.17:whats-new-version-317 |What's New in Version 3.17]]
 +
*[[3.17:agent-guide/Purpose|Agent Guide]]
 +
*[[3.17:contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]]
 +
*[[3.17:custom-reporting-tutorial/Purpose|Custom Reporting Tutorial]]
 +
*[[3.17:desktop-integration-api-net-version-tutorial/Purpose|Desktop Integration API .NET Version Tutorial]]
 +
*[[3.17:desktop-javascript-api-specification/Purpose|Desktop JavaScript API Specification]]
 +
*[[3.17:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
 +
*[[3.17:list-management-api-specification/Purpose|List Management API Specification]]
 +
*[[3.17:mobile-api-plugin-appery-io-tutorial/Purpose|Mobile API Plug-in for Appery.io Tutorial]]
 +
*[[3.17:mobile-web-api-specification/Purpose|Mobile/Web API Specification]]
 +
*[[3.17:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 +
*[[3.17:outbound-quota-tutorial/Overview|Outbound Quota Tutorial]]
 +
*[[3.17:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[3.17:reporting-database-specification/Purpose|Reporting Database Specification]]
 +
*[[3.17:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 +
*[[3.17:sfdc-integration-guide/Purpose|Salesforce.com Integration Guide]]
 +
*[[3.17:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 +
*[[3.17:simplified-desktop-net-api-specification/Purpose|Simplified Desktop .NET API Specification]]
 +
*[[3.17:supervisor-guide/Purpose|Supervisor Guide]]
 +
*[[3.17:virtual-queue-tutorial/Overview|Virtual Queue Tutorial]]
 +
*[[3.17:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
 +
 
 +
==Version 3.16==
 +
*[[3.16:whats-new-version-316/Features|What's New in Version 3.16]]
 +
*[[3.16:agent-guide/Purpose|Agent Guide]]
 +
*[[3.16:contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]]
 +
*[[3.16:custom-reporting-tutorial/Purpose|Custom Reporting Tutorial]]
 +
*[[3.16:desktop-integration-api-net-version-tutorial/Purpose|Desktop Integration API .NET Version Tutorial]]
 +
*[[3.16:desktop-javascript-api-specification/Purpose|Desktop JavaScript API Specification]]
 +
*[[3.16:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
 +
*[[3.16:list-management-api-specification/Purpose|List Management API Specification]]
 +
*[[3.16:mobile-api-plugin-appery-io-tutorial/Purpose|Mobile API Plug-in for Appery.io Tutorial]]
 +
*[[3.16:mobile-web-api-specification/Purpose|Mobile/Web API Specification]]
 +
*[[3.16:rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]
 +
*[[3.16:outbound-quota-tutorial/Overview|Outbound Quota Tutorial]]
 +
*[[3.16:real-time-statistics-api/APIDescription|Real-Time Statistics API]]
 +
*[[3.16:reporting-database-specification/Purpose|Reporting Database Specification]]
 +
*[[3.16:reporting-reference-guide/Purpose|Reporting Reference Guide]]
 +
*[[3.16:sfdc-integration-guide/Purpose|Salesforce.com Integration Guide]]
 +
*[[3.16:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 +
*[[3.16:simplified-desktop-net-api-specification/Purpose|Simplified Desktop .NET API Specification]]
 +
*[[3.16:supervisor-guide/Purpose|Supervisor Guide]]
 +
*[[3.16:virtual-queue-tutorial/Overview|Virtual Queue Tutorial]]
 +
*[[3.16:zendesk-integration-guide/Purpose|Zendesk Integration Guide]]
 +
 
 +
==Version 3.15==
 
*[[3.15:whats-new-version-315/Features|What's New in Version 3.15]]
 
*[[3.15:whats-new-version-315/Features|What's New in Version 3.15]]
 
*[[3.15:agent-guide/Purpose|Agent Guide]]
 
*[[3.15:agent-guide/Purpose|Agent Guide]]
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*[[3.11:agent-guide/Purpose|Agent Guide]]
 
*[[3.11:agent-guide/Purpose|Agent Guide]]
 
*[[3.11:supervisor-guide/Purpose|Supervisor Guide]]
 
*[[3.11:supervisor-guide/Purpose|Supervisor Guide]]
−
*[[3.11:contact-center-administrator-guide/Introduction|Contact Center Administrator Guide]]
+
*[[3.11:Contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]]
 
*[[3.11:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 
*[[3.11:scenario-builder-reference-guide/Purpose|Scenario Builder Reference Guide]]
 
*[[3.11:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
 
*[[3.11:form-builder-reference-guide/Purpose|Form Builder Reference Guide]]
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==Version 3.9==
 
==Version 3.9==
−
*[[3.9:contact-center-administrator-guide/Introduction|Contact Center Administrator Guide]]
 
−
*[[3.9:zendesk-integration-guide/IntegrationScope|Zendesk Integration Tutorials]]
 
−
 
 
PDFs to download:
 
PDFs to download:
 
*[http://www.brightpattern.com/wp-content/uploads/2015/11/Whats-New-in-39-service-version.pdf What's New in ServicePattern 3.9]
 
*[http://www.brightpattern.com/wp-content/uploads/2015/11/Whats-New-in-39-service-version.pdf What's New in ServicePattern 3.9]

Latest revision as of 23:20, 21 November 2018

Version 5.2

Version 5.1

Version 5.0

Version 3.18

Version 3.17

Version 3.16

Version 3.15

Version 3.14

Version 3.13

Version 3.12

Version 3.11

Version 3.10


Version 3.9

PDFs to download:


Version 3.8

Version 3.7.8

  • What's New in ServicePattern 3.7.8
  • Note: There are no plans to publish a separate documentation set for version 3.7.8. Instead, information about the features mentioned in this document is provided in the existing 3.7 documentation set, which has been refreshed for this purpose.

Version 3.7.7

  • What's New in ServicePattern 3.7.7
  • Note: There are no plans to publish a separate documentation set for version 3.7.7. Instead, information about the features mentioned in this document is provided in the existing 3.7 documentation set, which has been refreshed for this purpose.

Version 3.7.5

  • What's New in ServicePattern 3.7.5
  • Note: There are no plans to publish a separate documentation set for version 3.7.5. Instead, information about the features mentioned in this document is provided in the existing 3.7 documentation set (below), which has been refreshed for this purpose.

Version 3.7.3

  • What's New in ServicePattern 3.7.3
  • Note: There are no plans to publish a separate documentation set for version 3.7.3. Instead, detailed description of the features mentioned in this document is provided in the existing 3.7 documentation set (below), which has been refreshed for this purpose.

Version 3.7.1

What's New in ServicePattern 3.7.1

  • Note: There are no plans to publish a separate documentation set for version 3.7.1. Instead, detailed description of the features mentioned in this document is provided in the existing 3.7 documentation set (below), which has been refreshed for this purpose.

Version 3.7

Version 3.6.3

  • What's New in ServicePattern 3.6.3
  • Note: There are no plans to update the 3.6 documentation set with the 3.6.3 content. Instead, detailed descriptions of all 3.6.3 features will appear in the documentation for the upcoming 3.7 release. In the meantime, you can contact the ServicePattern Technical Support for more information about any of the features mentioned in this document.

Version 3.6.2

Retrieved from "https://help3x.brightpattern.com/index.php?title=Previous_Versions&oldid=28001"