From Bright Pattern Documentation
Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- 1 Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update
- Variables and Expressions
- Voice Segment Types
- Scenario Example
Scenario Builder Reference Guide
Request Input
This block is used to request information from a chat customer. It can be used, for example, to ask for customer information at the beginning of the chat session (first and last name, email address, etc.), or to offer the customer a satisfaction survey at the end of the session.
Conditional Exits
- Timeout - Executes if no customer input is received within the specified timeout.
Settings
- Title text - The name of the block instance.
- Prompt with – The type of prompt to be used to request input.
- To request input via a message directly in the chat window, select text message and specify the text in the Message to send field.
- To request input via a pre-defined form, select form and use the Form name field to specify the name of the form that is to be displayed by the client chat application.
- Note: Starting from version 3.12, option HTML is no longer available for new chat scenarios. All forms should now be created in the client application and called from the chat scenario via the form option. Forms created in previous versions using this option will continue to be supported.
- Timeout after – Specifies for how long the block will wait for customer’s input before taking conditional exit Timeout.