Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- 1 RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update
- Variables and Expressions
- Voice Segment Types
- Scenario Example
RightNow Search
This block executes the specified RightNow record selection statement written in the RightNow Object Query Language (ROQL). For more information, see the following article:
The columns of the first record of retrieved recordset are stored in variables <recordset_name>.<column_name>. For the statement above the results will be stored in variables Recorset.id and Recordset.name.
The number of returned records is stored in variable <recordset_name>.__count__, for example RS.__count__. (Note the double underscores in front and after count; they are used to reduce the chance of confusing the name of this variable with a column name in a recordset.)
To iterate through the recordset, use the Get Next Record block.
Conditional Exits
- Failed – Executes if the search operation failed.
- No data - Executes if no data matching the specified search criteria is found.
Settings
Title text - The name of the block instance.
ROQL Query – Record selection statement in the RightNow Object Query Language (see the links above). May contain application variables specified as $(varname).
Recordset name – Name of the recordset that will be retrieved via this search operation.