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How to Report a Call Quality Problem

Depending on your system configuration, you may be able to report problems with call quality, such as noise or silence, directly from the Agent Desktop application. If this function is available in your configuration, you will see the report a call problem link in the Contact Info Panel while handling calls and during the related after-call work.


Report a call problem link


To report a problem, click the link. In the dialog window that appears, select the type of problem and click OK. If you are not sure about what type of problem to report, select Other.


Call quality problem dialog


Note: The reported problem is unlikely to be resolved immediately. However, by providing a report you will help your system administrators to become aware of quality problems and deal with their root cause in a timely manner.


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