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Contents

Reporting Settings

The reporting settings control various general aspects of collection and retrieval of reporting data. For settings related to specific reports, see section Report Templates.

To view and edit reporting settings, select Reporting Settings from the Reporting menu.


Reporting > Reporting Settings


The Reporting Settings screen properties are described in the following table:

Reporting Settings screen properties
Reset time for daily statistics Sets the time when the statistical day in your contact center begins, i.e., the moment when all statistics accumulated for a day will be reset to zero values. Most of the cumulative real-time metrics are calculated since the reset time. For more information, see description of the real-time metrics in the ServicePattern Supervisor Guide.

If possible, select the time when all services of your contact center are normally closed. For 24/7 operations, select the time when you expect the least amount of traffic.

Historical Reporting Database Provides information that you need in order to access your Reporting Database directly, e.g., if you intend to use a third-party reporting tool for custom reporting or ad-hoc queries. These settings are initially configured at the service provider level. The Database server host name, the Database name, and the Username cannot be changed. You can change the Password, and then use the username with this new password for direct access to the database. Note that the access to the reporting data is read-only.
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