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Outbound - Dial Rules

The table below describes the campaign dial rules that you configure in the Dial Rules section of the Services and Campaigns' Outbound tab.

Dial Rules Page Settings
Maximum attempts per record	Specifies the maximum number of calling attempts for one list record within the campaign. A repeated attempt is made if the result of the previous attempt was unsuccessful. If the specified number of attempts for a particular record is reached, it will not be attempted again. If the calling record has only one number, the record disposition in this case will correspond to the disposition of the last call attempt. If the record contains multiple phone numbers and they are tried during the campaign, the disposition in this case will be set to No numbers left to call.
Maximum attempts per number	Specifies the maximum number of calling attempts for the same phone number within a record.
Attempt all numbers in record first	Use this setting to redefine the order in which multiple phones of the same record will be dialed relative to the other records of the same list. By default, the system will try to call phones of the first type (as determined in calling schedule) for each list record, and only then will start calling the phones of the next type. If you prefer that all phones of the same record be attempted before the system moves on to the next record, select the Attempt all numbers in record first checkbox.
List of dial rules by disposition	This list contains the dispositions that are defined for the given outbound campaign and indicate that the record processing within the campaign has not been finalized. Default actions are provided for all pre-defined dispositions. For any custom dispositions that may have been defined for this campaign and indicate incomplete record procession, the corresponding actions will be set by default to Reschedule (24h). To define or modify an action for a particular disposition, click the corresponding table row. Specify the desired action in the Edit Dial Rule dialog that appears (see below).
Edit Dial Rule Dialog Settings
Disposition	Displays the selected disposition. Read-only.
Retry	Indicates whether the called phone number shall be retried within a short period of time (e.g., if the phone is busy). Such retries are considered to be part of the same calling attempt. Select the checkbox to enable retries for the given disposition.
Maximum retries	Specifies the maximum number of retries per calling attempt. Must be specified if the Retry option is selected,
Retry interval	Specifies the period of time in minutes between retries. Must be specified if the Retry option is selected,
Action	Action to be applied if a calling attempt produced the given disposition. Run scenario: A specified scenario will be applied to this call attempt. This can be used, for example, to leave a pre-recorded message on the customer’s answering machine. Note that this action will work only for predictive/progressive and automatic campaigns, and only for call attempts that do not result in connections to agents. In the above example, if an answering machine is recognized automatically, the call can be further processed by the specified scenario. If the call was connected to the agent, and the agent set the disposition to Answering Machine, the scenario will not be automatically applied. (However, the agent can transfer this call to the scenario manually.) Stop calling number: No more attempts to call this number within this campaign will be made. Stop calling number for all campaigns: This number will no longer be attempted as part of the calling list where it is defined. Stop calling record: All attempts to call any number from this record within this campaign will be stopped. None: No special action will be applied, processing of the corresponding record will continue according to the general campaign configuration. Reschedule: Another calling attempt for this number within this campaign will be scheduled.
Reschedule interval	Specifies the amount of time in hours in which another attempt to call this number will be made. Must be specified if Action is set to Reschedule,
Scenario	Indicates the scenario that will be applied to the call attempt. Must be specified if Action is set to Run scenario.

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