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Encryption

Recordings and transcripts of all your contact center interactions can be encrypted while they are stored in the ServicePattern system.

Before you can use the encryption capability, it must be enabled for your contact center at the service provider level.

To enable encryption, select Encryption from the Quality Management menu and check the items that you intend to store encrypted. Note that encryption of call recordings is configured for each service separately.

Quality Management > Encryption

When you export any encrypted items out of the system, they will be unencrypted for export.

For more information about the method and keys used for encryption, see section Encryption Key Management.< Previous | Next >