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How to Send and Receive Pictures and Documents

You can send files to your customers via chat and receive files from them.

To send a file, click the Add attachment button , select the desired file, and click Open. You can also drag and drop the file directly to your Chat Panel. To the customer, the transmitted file will normally appear as a link for a document (or a thumb for a picture). The customer can click the link/thumb to download the file and open it as any regular file on his computer.

The screenshot below shows how the attached document and picture may appear to the customer.

A link to an attachment in the chat panel

Your customers can send you files using either the drag-and-drop method or the Add attachment button .

If the customer sends you a document, your Chat Panel will show the file name as a link. Click the link to download the document and open it as any regular file on your computer.

A link to an attachment in the chat panel

If the customer sends you a picture, it will be displayed as part of your message exchange in the Chat Panel.

A picture in the chat panel

If you click the picture, it will appear in a large pop-out window.

A picture in a pop-out window

If the native size of the picture is larger than the pop-out window, you will be able to adjust the viewing are via zoom controls and/or display the picture in a separate browser tab/window.

Controls for zoom and new browser tab/window

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