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How to Participate in a Conference

A conference is a portion of a call where three or more parties can talk to each other simultaneously. The party that turns a regular two-way call into a three-way conference by connecting a third participant becomes the conference host. (For more information about being a conference host, see How to Host a Conference Call.) The other two parties in such a three-way conference become regular conference participants.


Conference participants and Leave button


As a conference participant, you can:

  • see all other conference participants in the Contact Info Panel and talk to all of them
  • add new participants to the conference
  • leave the conference at any time.


To add a new participant to the conference:

  1. Place your conference call on hold and make a consultation call to the desired new party. See How to Make a Consultation Call for more information.
  2. After making sure that the consultation party can join the conference, click the Merge button Agent-guide-image62.PNG.

To leave the conference, click the Leave button Agent-guide-image68.PNG. You will be disconnected while the remaining parties will carry on with the conference call.

Note that the conference host can disconnect you from the conference at any time. The conference host can also end the conference for all participants in one step. For more information about conference host’s privileges, see How to Host a Conference Call.

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