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System Access Restrictions

The PCI DSS and some other security standards and regulations require two-factor authentication where, in addition to a password, another method is used to confirm the identity of the user. To support this requirement, the system can be configured for access from a limited number of predefined IP address ranges.

To configure such IP address ranges, select the System Access Restrictions option from the Security menu.


Security > System Access Restrictions


To enable IP address verification, select the Limit system access by client IP address checkbox.

Define the range of IP addresses for the Agent Desktop and Contact Center Administrator applications and, if necessary, for access via APIs.

The desired IP address range should be expressed as a combination of the base IP address and a mask. The mask is used to define which bits in the base IP address are fixed and which bits are variable. A 1 bit is used to indicate a bit in the IP address that is fixed, while a 0 bit indicates that the bit is variable. Use variable bits will form the desired range.


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