Contents
- Introduction
- General Information
- Contact Center Configuration Process
- Initial General Configuration
- Inbound Voice and Chat Service Configuration
- Outbound Campaign Configuration
- Email Service Configuration
- Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
- Directory
- Scenario Entries
- Scenarios
- Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
- Activity Forms
- Lists
- Tasks
- Call Center Configuration
- General Settings
- Integration Accounts
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
- Quality Management
- Reporting
- Security
- Appendices
Task Log
To view the task log, select the Task Log option from the Tasks menu. The results of scheduled task execution appear in the log in the chronological order. Note that you can reverse the order by clicking on the Start Time column title, or you can use a different field for sorting.
The fields for the Task Log are shown in columns, and they have the following meanings.
Start time
Start time refers to the date and time when execution of the given task started.
End time
End time refers to the date and time when execution of the given task ended.
Result
Result is the task execution result, which can be either completed or failed.
Type
Type refers to the type of task. See section Scheduled and In Progress Tasks for more information about the task types.
Step
Step refers to the task step that was executed at the time specified in Start Time. This parameter may be helpful for the tasks of the Campaign trigger type, since it shows whether the campaign was started or stopped at the specified time.
Resource Name
Resource Name is the name of the resource for which this task was executed. For example, for a task of the Campaign trigger type, this field shows the name of the campaign.