From Bright Pattern Documentation
Contents
- Introduction
- General Information
- Contact Center Configuration Process
- Initial General Configuration
- Inbound Voice and Chat Service Configuration
- Outbound Campaign Configuration
- Email Service Configuration
- Users and Teams
- Overview
- Users
- Forwarding and Voicemail Operation
- Teams
- Agent Dashboard Metrics
- Roles
- Privileges
- Skill Levels
- Help Screens
- Directory
- Scenario Entries
- Scenarios
- Services and Campaigns
- Services and Campaigns Overview
- Properties Tab
- Assignments Tab
- Lists Tab
- Dispositions Tab
- Activity Tab
- Numbers Tab
- Service Level Tab
- Outbound Tab
- Results Tab
- Archive Tab
- Canned Tab
- Email Tab
- Pre-defined Dispositions
- Outbound - General
- Outbound - Calling Hours
- Outbound - Dial Rules
- Outbound - DNC
- Outbound - Diagnostics
- Activity Forms
- Lists
- Tasks
- Call Center Configuration
- General Settings
- Integration Accounts
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- 1 Chat Settings
- Email Settings
- Quality Management
- Reporting
- Security
- Appendices
Contact Center Administrator Guide
Chat Settings
Chat settings specify system response to the situation when a customer involved in a chat session with an agent becomes inactive.
To configure system response, select the Chat Settings option from the Call Center Configuration menu.
The Chat Settings screen properties are described in the following table:
| Chat Settings screen properties | |
|---|---|
| Customer Inactivity Timeout | Period of time that the system will wait for a chat response from the customer before closing his chat session. The default value is 10 minutes. |
| Inactivity warning message | Text of the inactivity warning message that the customer will receive before his chat session will be closed automatically unless he resumes chatting. This message is sent at half the time of the specified inactivity timeout. I.e., if the Customer Inactivity Timeout is set to 14 minutes, this warning message will be sent in 7 minutes. |
| Inactivity timeout message | Text of the message that the customer will receive after automatic closure of his chat session upon expiration of the Customer Inactivity Timeout. |